Direct Debit Instruction

Please pay The Rocking Horse Ltd Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with The Rocking Horse Ltd and, if so, details will be passed electronically to my Bank/Building Society.

The following information will appear on your bank statement alongside our collections:

Company Name:

Direct Debit Guarantee

• This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.

• If there are any changes to the amount, date or frequency of your Direct Debit, The Rocking Horse Ltd will notify you five working days in advance of your account being debited or as otherwise agreed. If you request The Rocking Horse Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

• If an error is made in the payment of your Direct Debit by The Rocking Horse Ltd or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - If you receive a refund you are not entitled to, you must pay it back when The Rocking Horse Ltd asks you to.

• You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify us.